Terms and conditions

Preamble

To ensure legal security in our relationship, it is essential that you carefully read our general terms and conditions of sale, which govern the contractual obligations of each party: the non-professional client (hereinafter the “client”) on one hand, and HOJE STUDIO company (SIRET #) on the other. We invite you to read them attentively. These general terms and conditions shall prevail over any other terms appearing in any other document, unless a prior, express, and written waiver is made. Every client of HOJE STUDIO acknowledges having read this document before signing a quote marked “approved,” and having the capacity to contract with HOJE STUDIO. Signing a HOJE STUDIO quote implies acceptance of these terms.

Article 1: Website and Contractual Commitment

The main purpose of HOJE STUDIO’s website is to provide information about the services offered by HOJE STUDIO. We only accept firm orders after the signature of a quote marked “approved.” Your commitment and acceptance of these terms of sale will be demonstrated by signing the quote prepared by us. From that moment, the order will be considered firm, definitively binding both parties. You will be obliged to pay the amount indicated on the quote. HOJE STUDIO will be obliged to provide all services listed in that quote. However, exceptionally and at HOJE STUDIO’s discretion, adjustments may be made to these documents upon the client’s request.

Article 2: Services

Given the nature of the services provided by HOJE STUDIO, the delivery of services is considered an obligation of means in terms of the number of man-days invested, as outlined in the approved quote. The study mission consists of imagining the client’s project to give an idea of what can be achieved based on their specifications. HOJE STUDIO commits to doing its best to satisfy the client according to the specifications. Once documents are delivered to the client, the client cannot use subjective arguments to justify restarting these deliverables or refusing payment for the services agreed upon. Visuals and other documents are part of advisory services intended to inspire ideas and do not necessarily represent an exact replica of the decoration you will implement. You remain free to adapt them. HOJE STUDIO advises and assists clients in formalizing their interior design or renovation projects. The responses provided aim only to inform about possible changes (space, color, materials, light) and do not constitute official consulting services.

Article 3: Client’s Obligations

• Determine the budget available.

• Ensure financing of the project and specify if it depends on a loan.

• Provide the interior decorator with full access to existing works.

• Respect a maximum response time of two weeks during the study phase and three calendar days during the work phase to give feedback on documents submitted by the interior decorator. After this deadline, approval is deemed granted and payment is due.
  

Article 4: Creative Concept

During this important project phase, research time, travel, and sourcing suppliers suitable for your project are taken into account. This step may take several days or weeks. The creative concept strongly impacts the financial aspect and must not be neglected. Only the decorator can determine the time required.

Article 5: Illustrations

We make every effort to illustrate our proposals to give you a realistic preview of the services offered. However, photos, images, and graphic representations on our website or commercial documents are illustrative only and non-contractual. HOJE STUDIO does not guarantee that colors displayed on screen or print exactly match the products for sale.

Article 6: Liability

When HOJE STUDIO coordinates works, any contractual breach, delay, defects, or hidden faults attributable to a third party cannot be held against HOJE STUDIO.
HOJE STUDIO works with external contractors directly contracted by the client and does not assume contractual liability for their work. HOJE STUDIO’s role is to connect clients with qualified professionals in decoration and construction. Clients contract directly and freely with each provider.

HOJE STUDIO may be mandated to oversee the work on the client’s behalf. All legal or contractual guarantees (e.g., ten-year warranty) are provided directly by the contractors involved.

In case of dispute, the client can only seek recourse against the responsible contractor. HOJE STUDIO may provide indicative plans. Each craftsman must verify necessary measurements according to their profession’s standards.

HOJE STUDIO recommends clients obtain a builder’s risk insurance (DO) before work starts, as required by the law of January 4, 1978. HOJE STUDIO’s liability cannot be engaged for contract non-performance caused by force majeure or events beyond its control, such as service interruptions, telecom failures, or internet provider outages. Service unavailability does not entitle the client to damages.

HOJE STUDIO is not liable for:

• The client’s execution of decoration and design recommendations.

• Any damages arising from the client’s implementation of HOJE STUDIO’s proposals.

Under no circumstances will HOJE STUDIO be liable for any direct or indirect damages resulting from the use of its website or linked sites, including financial or commercial loss or data loss, of which the client acknowledges awareness.

Article 7: Offer Validity

Quotes are valid for one month from the date of issue.

Article 8: Order

Signing the quote in two copies constitutes an order. Both parties keep one copy as proof of their commitments. The client guarantees HOJE STUDIO that they have the necessary authorizations to use their chosen payment method when signing the quote. Payment methods accepted:

1. By check after signing the quote. Only checks payable in euros to HOJE STUDIO will be accepted. The interior designer may request a copy of the buyer’s ID or refuse payment if the check’s name differs from the client. Payment by two checks of 50% each: the first cashed at signing, the second upon delivery of the study (before work begins).

2. By bank transfer after signing the quote. HOJE STUDIO’s bank details will be given upon quote validation. Project processing begins once payment is credited to HOJE STUDIO’s account.

Payment by credit card is not accepted.

Non-payment causes immediate maturity of all sums due. In case of non-payment, the client will face collection proceedings, and all recovery costs will be charged to them, including a fixed collection fee of €40. Fraudulent use of payment methods will result in legal action.

Article 9: Delivery Times

When services include receiving equipment or furniture from third parties, delivery delays cannot be attributed to HOJE STUDIO. For project management, a schedule with a delivery date will be shared, agreed with external providers. Delays from external providers do not engage HOJE STUDIO’s liability.

For online orders, delivery takes between 10 and 20 days after payment receipt. Delays caused by third parties are not the responsibility of HOJE STUDIO.

Article 10: Right of Withdrawal

From the date of order (quote signing) and under applicable law, you have seven days to exercise your right of withdrawal by sending a registered letter with acknowledgment of receipt within this period to: HOJE STUDIO, 5 rue Pottier, 78150 Le Chesnay, stating your intention to withdraw.

Refund will be made within 30 days of receipt of the letter. This applies only to private individuals.

Article 11: Cancellation, Postponement, and Modification

Except for the right of withdrawal within seven days, any cancellation, postponement, or modification requires HOJE STUDIO’s agreement. Cancellation orders are non-refundable and fully payable.

Article 12: Protection of Personal Data (CNIL)

Some information requested is mandatory for service delivery; others are optional to better tailor services. Data is collected electronically by HOJE STUDIO and may be shared with providers for order processing. Under Article 34 of the French Data Protection Act (Law 78-17 of January 6, 1978), you have the right to access, modify, correct, or delete your personal data. You may exercise this right by writing to: HOJE STUDIO, 5 rue Pottier, 78150 Le Chesnay or contact@hojestudio.com.

Article 13: Ownership and Image Rights

HOJE STUDIO owns all sketches, visuals, and illustrations created for your home or other intervention sites. These may be used commercially (website, catalogs, etc.). Services provided are governed by intellectual property law and remain HOJE STUDIO’s property. Clients are prohibited from reproducing, copying, selling, reselling, or commercially exploiting any part of the service or access rights.

Regarding photos taken at your home, you authorize HOJE STUDIO to use them on all commercial media (website, social networks, etc.), with client anonymity respected.

Article 14: Entirety

If any clause here is declared null due to legislation, regulation, or court decision, it shall not affect the validity or enforcement of the other terms.

Article 15: Duration and Applicable Law

These conditions apply for the entire duration HOJE STUDIO’s services are online and are subject to French law in line with EU directives. In case of dispute, parties will seek amicable resolution. If unresolved, competent courts will be engaged.

Article 16: Applicable Law and Jurisdiction

HOJE STUDIO is a French company. French law governs contractual relations. Disputes will first be addressed amicably. If unresolved, courts of HOJE STUDIO’s registered office or the client’s domicile (HOJE STUDIO’s choice) will have jurisdiction. These terms apply until new terms are published on HOJE STUDIO’s website.

Article 17: Force Majeure

The agreed deadlines for the execution of the services shall be respected except in cases of force majeure. Events considered as force majeure or fortuitous events are those beyond the control of the parties, which they could not reasonably have foreseen, avoided, or overcome, to the extent that their occurrence makes the performance of obligations completely impossible.
Such events include, but are not limited to, strikes involving all or part of the usual partners, illness, fire, flooding, war, production stoppages due to accidental breakdowns, epidemics, thaw barriers, roadblocks, strikes, telecommunication network outages, or disruption of EDF-GDF supply.
In such circumstances, the designer will notify the client in writing, including by email, within 24 hours of the occurrence of the event. The contract between the interior designer and the client will then be suspended by operation of law without compensation, starting from the date of the event.
If the event lasts more than thirty (30) days from its occurrence, the contract between the designer and the client may be terminated by the more diligent party, without either party being entitled to claim damages. Termination will take effect from the date of first presentation of the registered letter with acknowledgment of receipt terminating the contract.